Presentation on theme: "English for Spa Receptionists"— Presentation transcript: 1 English for Spa Receptionists 2 Offering information about services Listen to the following conversations carefully A: What kind of service do you have here? B: Well, we have traditional Thai massage, oil massage, body scrub, facial massage with aromatic oil, and reflexology. What kind of service are you interested in? A: I'll try traditional Thai massage. B: Would you like to try a one-hour or a two-hour massage? A: One hour, please. 3 Dialogue 2 A: Do you do body wrapping here? B: Yes, we have a Thai body herbal wrap, tomato and honey body wrap, detox body wrap, and seaweed body wrap. Which would you prefer? A: The detox body wrap sounds interesting. I'll have that one. 4 Dialogue 3 A: What does a body package include? B: It includes a body scrub, body massage, herbal sauna and body wrap. A: how long will it take? B: About two hours. A: That's quite long. B: Yes but it is good for your skin. 5 Dialogues 4 & 5 A: I'd like to have a massage.
Receptionists are responsible for greeting visitors and delivering exceptional customer service assistance. This entails answering calls and fielding them accordingly, addressing visitor questions and needs, and providing an overall welcoming environment. This oftentimes includes performing ad hoc administrative duties as needed. Receptionists are employed across almost every industry. Receptionists generally have a high school diploma or equivalent. Most training for receptionist positions take place on-the-job. Receptionists oftentimes advance into administrative assistant roles. The best receptionists are friendly, extremely organized, and comfortable multi-tasking.
On-the-job training is usually provided by the employer. What companies and industries employ receptionists? Receptionists often work in the healthcare industry. Financial services also employ many receptionists. What is the job outlook and salary for receptionists? According to the Bureau of Labor Statistics, employment as a receptionist is expected to grow by 5% over the next decade. The median annual income for a receptionist is $30, 050.
20 Vocabulary 3 Health record High blood pressure Rosemary Clary Sage Tyme Hyssop Lavander Orange Lemon Bergamot Geranium Chamomile Cedarwood Try Like Fine See what you like 21 Dialogue 4 A. What does Lavander oil do? B. It calms you down. Wonderful. I really need to relax. Right, Sir. It also makes you sleep well. What about Lemon or Frankincense? B. They make you more active. 22 Vocabulary 4 Lavander Oil Calms down Wonderful Also Makes Sleep Well Lemon Frankincense More Active 23 Lesson 6 Making an appointment and telephoning 24 Dialogue 1 A. Good morning. Welcome to the Sawaddee Spa. I'd like to book a body package at 1 o'clock. Of course, Madam. Let me see. OK one o'clock is fine. May I have your name and phone number, Madam? B. Cathy Smith, do I have to leave a deposit? A. That would be nice. Maam. 50% would do. Here it is. Thank you very much. See you at one. 25 Dialogue 2 A. Good afternoon. The Sawaddee Spa, Suda's speaking. Hi, could I make an appointment for a body package at 10 o'clock tomorrow morning?
What does a receptionist do? Receptionists complete administrative tasks for their companies such as answering phones and scheduling meetings. They are often the first to greet clients and help those clients navigate the office when needed. Receptionists also do other clerical work such as making copies, data entry, and organizing paperwork. What skills do you need to become a receptionist? Receptionists need to have great organizational skills to handle all of their clerical duties. You need strong customer service skills so that you are can build relationships with clients and make them feel comfortable. You also want to be proficient in Microsoft Word and Excel as well as any other necessary computer software. What experience and/or certifications do you need to be a receptionist? To become a receptionist, you need a high school diploma or an equivalent certification. However, receptionists will sometimes have bachelor's degrees in psychology, communication, business administration, and many other related fields of study.
You should avoid drinking alcohol. It increases your blood pressure. Don't take to long a sauna. It makes you feel dizzy, nauseated or faint. B. Should I drink any water? A. Certainly, you should drink glass of water before the sauna and another glass of water after the service. A. Is that all? B. Wait about one hour before taking a shower. This is to let your body absorb the effects of the treatment. Great. Thank you for your information B. You are welcome. 17 Vocabulary 2a Avoid Drinking Increases Blood pressure Sauna Dizzy Nauseated Faint Drink Before Glass After Service Wait Let Absorb 18 Vocabulary 2b Effects Treatment Great Information You should avoid (+v. ) Don't (+ v. 1) Should (+ v. 1) Is that all? You are welcome Thank you 19 Dialogue 3 A. From your health record, you have high blood pressure. You should not use Rosemary, Clary sage, Thyme and Hyssop. I'd recommend Lavander, Orange, Lemon, Bergamot, Geranium, Chamomile, and Cedarwood. Try these and see what you like. Ok. Chamomile is fine.
What does traditional Thai massage do for you? B: It can relieve stiffness and help improve your blood flow. A: What is an oil massage like? B: It is a kind of aroma therapy. The aromatic oil can helpyou relax and it reduces stress. 6 Dialogue 6 A: Hello! Can you tell me what a day package involve? B: First, the herbal sauna helps open your pores and thus release toxin. The body scrub improves blood circulation and removes dead cells. A: What does a body wrap do? B: The body wrap warms up your body and boost the release of body toxin A: What's next? B: The Swiss shower activates blood circulation and lympic system. Finally body massage, facial massage and reflexology help rid your muscle tension. You will feel totally relaxed. A: O. K. I think I'll have a day package. 7 Vocabulary 1 Kind Service Aroma oil Are interested in Try Thai herbal body wrap Tomato and honey wrap Detox body wrap Seaweed body wrap 8 Vocabulary 2 Include How long…? 9 Vocabulary 3 Relieve stiffness Improve Blood flow Aroma therapy Relax Reduce Stress Involve Pores Release Toxin Blood circulation Remove dead cells Boost Activate Lympic system Muscle tension 10 Dialogue 7 A: You eat sweet marjoram, right?
B: Yes is that okay? A: How is your blood pressure? B: My blood pressure is a bit low. A: Then you should avoid sweet Marjoram, B: What should I have, then? A: What about Rosemary or Thyme? B: Let me try Rosemary. 11 Vocabulary 1 Choose That How Health Blood pressure Should Avoid Right 12 Vocabulary 2 Herbs Lavender Chamomile Eucalyptus Peppermint Bergamot Yiang Yiang Jasmine Tea Tree Cedarwood Grape fruit Lemon Grass Geranium Orange 13 Giving suggestion and guidelines on types of treatment Lesson 5 Giving suggestion and guidelines on types of treatment 14 Dialogue 1 A: What should I do to prepare myself for a day package? B: First, you will have to take a shower and put on the clothes we prepare for you. Remember to take off your watch and jewelry. A: Ok, that's easy. B: Be careful not to eat a heavy meal before the session. 15 Vocabulary 1 Should Prepare Myself Day package Have to Take a shower Put on Clothes Take off Watch Jewelry Eat Heavy meal Before Session Remember to That's easy Be careful not to 16 Dialogue 2 A.